Refund Policy

At Emo Matrix, we are committed to providing high-quality digital educational products and services. Due to the nature of our digital products, we have a strict no-refund policy. Please read the policy details carefully before making a purchase.

1. General Refund Policy

All courses, certifications, and diploma programs, are final and digital products so these are non-refundable.

2. Exceptions for Medical Emergencies

In the event of a medical emergency, we may consider a partial refund of 50% of the deposited fees, provided the following conditions are met:
- The request is accompanied by verifiable medical documentation, including a doctor’s report and any relevant medical records.
- The refund will only be applicable to the deposited fees; the initial booking amount and any amount less than ₹5,000 are non-refundable.

3. Non-Refundable Amounts

The booking amount and any payments less than ₹5,000 are strictly non-refundable.

4. Refund Process

If your refund request due to a medical emergency is approved, 50% of the deposited fees will be refunded to your original method of payment within 14 business days. All refund requests and documentation should be sent toOperations@emomatrix.com.

5. Documentation Requirements

Requests for refunds due to medical emergencies must include:
-A detailed explanation of the situation.
-Official medical reports and documentation from a certified healthcare provider.

For any questions or to submit a refund request, please contact our support team at Operations@emomatrix.com.

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page. Thank you for understanding our policy. We appreciate your trust and support in Emo Matrix.